Returns & Exchanges

Due to the perishable nature of our artisanal honey products, we strive to ensure every jar arrives in perfect condition; however, if your order is damaged or incorrect, we offer a 30-day window for replacements or refunds.

1

Contact Support

Email our customer care team within 30 days of delivery with your order number and a brief explanation of the issue.

2

Provide Documentation

Attach clear photos of the damaged honey jars, leaking seals, or incorrect items to help us process your claim quickly.

3

Review Process

Our quality assurance team will review your request within 48 hours to determine if a replacement or full refund is appropriate.

4

Resolution

Once approved, we will ship out a fresh replacement order at no cost to you or issue a refund back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing